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Jeofrey Bean

Jeofrey Bean, author of The Customer Experience Revolution
Jeofrey Bean is the founder and Principal of Del Mar Research. He is a sought-after speaker and insightful advisor to companies that want to increase the certainty and effectiveness of new opportunities and their business decisions. Jeofrey is an expert in building valuable differentiation with marketing, product development and customer experience leadership and is known for making the seemingly complex easy to understand.

Jeofrey’s extensive experience spans strategic to tactical to transformational with small innovative businesses and dynamic Fortune 500 companies. Industries include software, hardware, telecommunications, financial services, e-learning, market research and the Internet.

Jeofrey is a Professor of Internet Strategies and Customer Experience at the University of California San Diego Extension. He lives in San Diego, California, and can be reached through the Del Mar Research website or his LinkedIn account.
Customer Experience Revolution book cover
The Customer Experience Revolution

By Jeofrey Bean
Sean Van Tyne


Published by
Brigantine Media
Publication Date: January 2012
ISBN: 978-0-9826644-6-9
Brigantine Media
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Sean Van Tyne

Sean Van Tyne, author of The Customer Experience Revolution
Sean Van Tyne is the co-author of The Customer Experience Revolution and a sought-after speaker on such topics as customer experience, experience design and design thinking.
 
Van Tyne is the User Experience Director at FICO, the global leader for Decision Management solutions, where he provides leadership for teams across the US, Europe, and Asia. Prior to FICO, he was the AVP of User Experience for Strategy and Technology at LPL Financial, the nation’s leading diversified financial services company, where he helped identify and define new market segments, developed the product management, iterative design, and agile development plan, and provided the vision and evangelized the user experience strategy.
 
Previously, Van Tyne was the Director of User Experience and Technical Communications for Marketing and Product Management at Mitchell International, the leading provider of technology, connectivity and information solutions to the Property and Casualty claims and Collision Repair industries. Prior to Mitchell, he was the Director of Product Design for Medibuy, the leading global B2B marketplace provider for healthcare buyers and sellers.
 
Van Tyne is the President of the Customer Experience Special Interest Group, founding board member of the The Customer Experience Institute and an adviser on numerous professional and corporate boards.
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